Frequently Asked Questions

You can place an order through multiple channels: 1) Our official website, 2) Facebook page, 3) By contacting us directly via WhatsApp, or 4) By calling our customer support. All methods provide the same secure shopping experience.

Our customer support team is available to assist you with product selection, sizing advice, and styling recommendations. Feel free to contact us via WhatsApp for personalized assistance.

Yes, we deliver nationwide across Bangladesh using reliable courier services. We cover all major cities and rural areas through our network of trusted delivery partners.

Delivery times vary by location: • Inside Dhaka: 1–3 working days • Outside Dhaka: 3–5 working days Please note that delivery times may vary during holidays, festivals, or due to unforeseen circumstances.

Shipping charges depend on your location and the total weight/dimensions of your order. The exact shipping cost will be calculated and displayed before you confirm your order. We strive to keep shipping rates competitive and transparent.

Yes! Once your order is shipped, we'll send you a tracking number via SMS/email. You can use this to track your package's journey in real-time.

We offer multiple secure payment options: • Cash on Delivery (COD) • bKash / Nagad / Rocket • Bank transfer (for advance payments) All digital payments are processed through secure gateways to ensure your financial safety.

Yes, Cash on Delivery is available for all locations within Bangladesh. There are no additional charges for COD orders.

Yes, we offer return or exchange within 7 days of delivery, subject to our Return & Exchange Policy. The product must be unused, unwashed, and in original condition with all tags attached.

The following items are not eligible: • Discounted/sale items • Innerwear and accessories • Customized/personalized products • Items damaged due to customer misuse • Products without original tags and packaging

Approved refunds are processed within 7–10 working days after the returned product has been received and inspected by our quality team. Refunds are issued via the original payment method.

Please contact us immediately within 24 hours of delivery. Send clear photos/videos of the issue to our support team via WhatsApp or email. We will arrange for a replacement or refund once verified.

Slight color variations may occur due to differences in lighting conditions and screen resolutions. This is normal and not considered a defect. For color accuracy, please refer to multiple product photos from different angles.

We provide detailed size charts for all clothing items. Please refer to the specific product's size guide and measure yourself according to the instructions. If unsure, our customer support can help you choose the right size.

Yes! All products sold by Crab Fashion are 100% authentic and sourced directly from authorized suppliers and brands.

You can reach us through multiple channels: • Email: crabfashion@gmail.com • Phone/WhatsApp: +880 1706 310 521 • Facebook Messenger: @crabfashion • Business Hours: Sat-Thu, 10:00 AM – 8:00 PM

Our support team is available Saturday through Thursday from 10:00 AM to 8:00 PM. Messages received outside these hours will be responded to on the next working day.