Refund Policy

At Crab Fashion, we value our customers and strive to ensure complete satisfaction with every purchase.

Refund Eligibility

Must be made within 7 days from delivery date

Unused, unwashed, with original tags and packaging

Original invoice or order confirmation required

•Slight color variation due to lighting or screen resolution is not considered a defect
•Crab Fashion reserves the right to approve or reject refund requests based on policy compliance

Received different item than ordered

Quality issues or damage (report within 24 hours)

Product significantly differs from online description

Error from Crab Fashion: Full delivery charge refund

Customer preference (size, color, change of mind): Delivery charges non-refundable

Reach out within 24-48 hours of receiving product

Share order number, reason, and photos/videos

Our team reviews and approves the request

Processed within 7-10 working days after approval

Refunds are processed within 7–10 working days after receiving and inspecting the returned item.

Refunds are issued via the original payment method or as store credit, as applicable.