Return & Exchange Policy
At Crab Fashion, customer satisfaction is our top priority. If you're not fully satisfied with your purchase, we're here to help.
Eligibility for Return & Exchange
Within 7 days from delivery date
Unused, unwashed, in original condition
All tags and packaging intact
Original invoice or proof of purchase required
Non-Returnable / Non-Exchangeable Items
The following items are not eligible for return or exchange:
- Discounted or sale items
- Innerwear and accessories
- Customized products
- Items damaged due to customer misuse
Valid Reasons for Return or Exchange
Wrong Size
Incorrect size delivered
Wrong Product/Color
Different item or color delivered
Manufacturing Defect
Quality issues (report within 24 hours)
Return & Exchange Process
1
Contact Support
Reach out within 24-48 hours of delivery
2
Provide Details
Share order number, reason, and photos
3
Verification
Our team reviews your request
4
Guidance
We guide you through the process
Delivery Charges
Mistake from Crab Fashion: We bear delivery cost
Customer preference: Customer pays delivery charges
Refund Policy
Processed within 7–10 working days
Via original payment method or store credit
Important Notes
- •Crab Fashion reserves the right to reject non-compliant returns
- •Slight color variation due to lighting/screen is not a defect
Need Support with Returns or Exchanges?
Our customer support team is available to assist you with returns and exchanges
Please have your order number and relevant photos ready when contacting us
Please read all policy details carefully before initiating a return or exchange